Shipping policy

Shipping Policy

1. Delivery Options

We offer multiple delivery options to meet your needs:

• Standard Shipping: Available for most orders. The average delivery time is 15–20 business days.

• Express Shipping: For those who prefer faster delivery, orders arrive within 7–15 business days.

2. Order Tracking

Once your order is shipped, you will receive a tracking number. Use it to check the current status of your shipment on the courier’s website. All shipping options include tracking.

3. Shipping Costs

Shipping costs depend on the selected method, weight, and size of the order. Details are provided during checkout.

4. Delivery Timeframes

We strive to deliver orders on time; however, delivery times may vary depending on the warehouse location and transportation conditions. Please allow for minor delays, especially during holiday seasons.

5. Delivery Carriers

Orders are shipped through FedEx, USPS, and DHL.

In the event of delays or other issues caused by the shipping carrier, responsibility lies with the carrier. While we are not directly responsible for delivery delays, we will do our best to assist you in resolving such issues.

6. Delivery Issues

We aim to provide excellent service. If you encounter any of the following problems:

• Lost Package: If your package is marked as “lost,” you may request a refund. If the package arrives later, you may keep it without returning it.

• Damaged Items: If an item in your order arrives damaged, please contact us to arrange a refund or replacement.

• Delivery Delay: If your order is not delivered within 30 days of shipment, you may request a refund. If the item arrives later, no return will be required.

7. Exceptions

Certain categories of products are non-returnable, including:

• Personal hygiene products.

• Underwear.

• Food items.

• Custom-made products.

8. Contact Us

If you have any questions, please reach out to our support team at mywhiskerworld@gmail.com. We are happy to assist you!

9. Notes

All shipping details and options will be provided at checkout. We are committed to ensuring timely delivery and high-quality service.