Refund policy

Return and Exchange Policy

1. General Provisions

We are committed to providing high-quality service and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our return and exchange policy.

2. Return Conditions

• Return Period:

You can initiate a return or exchange within 14 days of receiving your order.

• Item Condition:

The item must be in its original packaging, unused, and in the same condition as when you received it.

• Return for Damage or Defect:

If you received a damaged or defective item, please contact us within 48 hours of receipt for assistance.

3. Return Process

1. Contact our support team at mywhiskerworld@gmail.com with your order number and the reason for the return.

2. We will provide you with instructions for sending the item back.

3. Once we receive and inspect the returned item, we will process your refund or exchange.

4. Return Costs

• Return Shipping:

The customer is responsible for the return shipping cost unless the item was damaged or defective.

• Refunds:

Refunds will be issued to the original payment method within 7 business days after the returned item is inspected.

5. Exceptions

• Returns or exchanges do not apply to items made to order or discounted items.

• Certain categories of products are not eligible for return, including personal hygiene items, underwear, food products, and custom-made items.

• The return policy may vary depending on the supplier (e.g., AliExpress).

6. Contact Us

If you have any questions about our return policy, feel free to reach out to us at mywhiskerworld@gmail.com.